So the end is insight! only service training and then we’re off into the big world!!
for me service training was quite a new experience as I have never worked in a bar or never did waitressing… but I enjoyed it.
we did a lot of role playing, creating scenarios of where customers might ask difficult requests or questions, even to thinking out of the box to make someone’s journey memorable.
most of the training happened in the simulator where we had to serve our fellow classmates drinks and meals. we did mock-up flights to london and india, where specific service routines had to be done. great learning experience, where we had to do everything according to the book! for drinks for instance, you have to put down a napkin and biscuits as well as a coaster before even thinking about pouring a drink for a customer. the whole service experience is very professional.
another cool thing is, I learned how to make a screwdriver and bloody mary, I know I know, simple right… but for me it was pretty cool as I’m not use to making my own drinks
scenario: 1. taking a picture of the honeymoon couple on flight
2. giving toys to children (yes I was a little unaccompanied minor that day)
the aft galley (aka aircraft kitchen)
batch 2011 ready to go!!